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Customer Service:
TLChaircollection@theluxurycartel.store
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
THE LUXURY CARTEL offers a few different shipping options for you to choose standard shipping, which is the most affordable option but may take a bit longer to arrive. We also offer expedited shipping for faster delivery if you need your hair extensions in a hurry to be the baddie you are. This is how it works: when you place your order it take 1-2 business days to process . We then ship your order out to you after the process period . The estimated delivery times for shipping with THE LUXURY CARTEL HAIR COLLECTION can vary depending on your location and time the order is placed . economy shipping : 5-8 days standard shipping : 3-4 days Express shipping : 2-3 days overnight shipping : 1-2 days ( all orders placed must be placed before 6pm)
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
This hair is so soft and full love it!!
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order